EVO FAQ

The “EVO Premium Experience” is an exclusive and very special opportunity we are offering to our loyal Vai.com visitors. The “EVO Premium Experience” was a huge success on  all the previous  tours and garnered countless rave reviews from fans. Now we are bringing EVO back for 2022! The package allows you the exciting opportunity to see Steve and the band prepare for a show; along with the ability to ask Steve questions in an intimate group discussion. Availability is VERY limited for each show – so be aware that they will sell quickly once we put them on sale.

For more information and tickets, be sure to check out our tourdates page!

For any questions you have that aren’t answered in the EVO FAQ below, please e-mail:  info@237global.com

Q. How do I order packages?

A. You will have the option when you buy a ticket to get a VIP variant.

Q. What do these packages entail?

A. Check out our dedicated pages for each leg of the tour. Note: there are differences between the European and US packages!

For the EU check:

Q. What payment methods are accepted?

A. VIP packages are available for online purchase only when you buy a ticket. All major credit cards are accepted. If you are encountering issues when attempting to make your purchase and you are purchasing from outside of the United States, you may want to contact your financial institution or credit card company for assistance in completing the purchase.

Q. How will I receive my tickets?

A. Tickets will be delivered via the shipping method you select during your package purchase.Please reference the receipt/order confirmation email you received from the ticketing company (i.e. Ticketmaster, LiveNation, AXS, TicketFly, Ticketweb, Etix, etc.) for details.

Q. When should I arrive?

Meet and Greet starts usually at around 4 pm for the shows where VIP packages are available. Be sure to be at the venue at 3 PM unless your confirmation email says otherwise.

Q. My package includes VIP activites at the show. When will I receive the details?

A. Details about day of show VIP activities such as meet & greets, shoundcheck, and pre-show or after-show parties will be sent via email to the email address you provided when you made the purchase of the package, within 1-5 days prior to show date. This notice will be sent to the email address that you provided when you purchased your VIP package. Please check your spamfolder if you haven’t recieved your email. Otherwise contact info@237global.com.  

Q. Can I re-sell my packages?

A. No. VIP packages cannot be transferred or re-sold.

Q. Are there any age restrictions for VIP packages?

A. Most events do not have age restrictions. On occasion an event may be held at a club or casino, in which case the age may be 21+ only. Any age restrictions will be listed in the package details.

Q. My child or guest is a minor. Do I need to buy a VIP package to escort them to the VIP activities?

A. Yes. Guests ages 12 and under will need to be accompanied by an adult. Accompanying adults must also purchase a VIP package in order to chaperone minors to the VIP activities. Guests between the ages of 13-15 may attend the VIP activities without an adult, but, an adult must check the guest in with the VIP host. Only one adult is required to check in all guests.

Q. When do VIP package sales close?

A. Package sales close when they are sold out.

Q, Does the EVO package get me backstage?

NO. The backstage area is strictly for band and crew only.

Q, can I film the EVO or soundcheck?

NO. It’s not allowed to take video or photos during EVO or Soundcheck. You may be removed if you take video or pictures.

Q. Can Steve autograph my guitar, CD etc etc?

Due to the amount of people attending EVO, we cannot guarantee autographs of your personal items. However, Steve will sign your guitar, or attached parts such as backplates or pickguards.

Your Evo experience package also includes a signed 8×10 of Steve posing with the Hydra.

Please note that you are responsible for the guitars you bring to the venue.  Some venues may not let you bring in or have the ability to safely store large items such as guitars, so check with the venue first!

Q. Does the EVO Premium Experience package allow me access to the meet and greet after the show?

No.

Q. I’ve had my photo taken with Steve during the EVO by the EVO people. Where can I find it?

You will receive a notification via Email.

Please note that pictures will take a few days in order to process.

Q. Can I give Steve a copy of my demo CD?

No. While Steve is very supporting of upcoming artists, he cannot accept your demo CDs while he is on tour. It is too much for him to carry on the road, as by the end of most tours he ends up with hundreds of them. Keep them at home as they will only be lost or forgotten on the road.

Q. Can I give Steve a gift?

Many fans like to present Steve with gifts while he is on tour. While Steve is honored and flattered, carrying gifts on tour can become a major problem, and can lead to a lot of extra baggage by the time the tour is over. So that we don’t become overloaded on the road, we would prefer if you did not bring gifts.

Q. I have another question not mentioned here!

If you have any additional questions, please email:  info@237global.com